This Privacy Policy outlines how Skylink Fibernet Pvt. Ltd. (“we”, “our”, or “the Company”) collects, uses, and protects the personal and usage information of customers (“you” or “users”) while providing broadband and digital services.
1. Data Collection
We collect the following types of data for legitimate business and regulatory purposes:
- Personal Identifiable Information:Name, address, email, mobile number, identity proof.
- Service Usage:Internet consumption data, plan preferences, billing history.
- Technical InformationDevice identifiers, IP address, browser type, and OS information.
- Support Logs:Details of complaints, inquiries, and interactions with our support team.
2. Purpose of Data Use
- To establish and manage customer accounts.
- To fulfill service requests, provisioning, and billing.
- To comply with regulations of DoT/TRAI and lawful requests by authorities.
- To provide timely technical support and improve customer experience.
- To communicate service changes, offers, or account updates.
3. Data Sharing & Disclosure
Your information may be shared under the following circumstances:
- With regulatory authorities (DoT, TRAI, law enforcement) as mandated by law.
- With verified third-party vendors for billing, cloud storage, or analytics???under strict data agreements.
- Never sold or rented to any third party.
4. Data Retention
Customer data is retained for the duration of service usage and for a legally required period thereafter. Post this period, data is securely deleted or anonymized.
5. User Rights
As a user, you have the right to:
- Access and review your personal information.
- Request correction of inaccurate or incomplete data.
- Withdraw consent where applicable (excluding regulatory data).
- Opt out of promotional communications.
6. Security Practices
We employ industry-grade security mechanisms:
- SSL encryption for all customer portals and communication.
- Strict access controls and user authentication.
- Regular security audits and compliance reviews.
7. Use of Cookies
We use cookies for session management, performance tracking, and user experience improvements. You may disable cookies in your browser settings.
8. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on our official website with an updated revision date.
9. Contact Information
For any questions or concerns regarding this policy, please contact us at:
